There are several benefits of creating an Account, including:

•   Your billing / shipping information will be saved, and checkout will be faster.

•   You will be able to view your previous Order history.

•   An Account is required to facilitate returns & Order cancelations.

•   Account holders will remain up to date with latest promotions & newsletters.

Click on the search icon, enter the item code you are looking for and press Enter on your keyboard.

Unfortunately, you cannot reserve your Order online at Naeemsons. All items must be purchased through our website or in-store.

You will receive an Order Confirmation email immediately after placing your order. If you don't receive this email, please check your spam folder or contact our customer service.

Orders cannot be modified once placed. However, if your order hasn't been processed yet, you can cancel it and place a new order with the correct details.

Naeemsons offers multiple payment options:

• Cash on Delivery - Available nationwide across Pakistan
• Online Payment - Visa & MasterCard Debit/Credit Cards
• JazzCash and EasyPaisa mobile payments

To use a discount code:

1. Add items to your cart
2. Proceed to checkout
3. Enter your code in the "Discount Code" field
4. Click "Apply" to see your discount

For online payments, refunds are processed within 3-5 business days after order cancellation. The amount will be credited back to your original payment method within 7-10 business days depending on your bank's processing time.

If your payment fails:

• Verify your card details are entered correctly
• Ensure you have sufficient funds
• Check with your bank if international transactions are enabled (for foreign cards)
• Try an alternative payment method
• Contact our customer support if issues persist

Delivery times vary by location:

• Karachi, Lahore, Islamabad: 1-3 business days
• Other major cities: 2-5 business days
• Remote areas: 3-7 business days

These are estimated times and may vary during peak seasons.

We partner with leading courier services including TCS, Leopards, and Pakistan Post for reliable nationwide delivery. All packages are securely packed and insured during transit.

Currently, Naeemsons only offers shipping within Pakistan. We're working to expand our international shipping options in the future.

Our delivery partners will make 2 delivery attempts. After that:

• You'll receive notification to reschedule delivery
• Package may be held at nearest courier office for pickup
• After 5 days, unclaimed packages will be returned to us

Address changes are only possible if your order hasn't been processed for shipping yet. Contact our customer support immediately if you need to change your delivery address.

Order ID is your Naeemsons reference number for customer service inquiries.

Tracking ID is provided by the courier once your package ships, allowing you to monitor delivery progress on their website.

We're available through multiple channels:

• Email: cs@naeemsons.com
• Phone: +92 333 9555800 (Mon-Sat, 9am-8pm)
• Live Chat on our website
• Facebook Messenger
• WhatsApp: +92 333 9555800